Our Most Recent Service Reviews
Great service friendly and fast we'll be using them again for future plumbing and heating needs
Tom Wood did an incredible job. Explained everything in detail did a wonderful professional job and explained everything to me afterwards. I will absolutely use Rock plumbing and heating again. Actually signed up for their service maintenance program.
Every technician I’ve worked with has been absolutely incredible. Honest, upfront, and professional. Zach Lujan knocked it out of the park this morning. Zach was able to diagnose and present a far solution to our humidity problem, or lack there of. ...This is the only heating and air service company I will recommend.
I am reporting a horrible experience with this company. Our furnace broke on a cold winter day, and we scheduled a repair. The technician, Paul, arrived and “repaired” our furnace. It worked for the afternoon, but within five hours it broke again. ... Since we were dissatisfied with their services, we opted to have a different company repair the furnace the second time around. The technician from the new company who came the following day immediately noticed that the door to our furnace was not closed properly. He discovered that the safety switch had been taped in place. This is an egregious safety hazard and liability, as operating a gas furnace with the door open or improperly closed can cause carbon monoxide poisoning. That is the whole reason why they have safety switches, so the furnace won’t come on when the door is open, safety switches shouldn’t be taped. Not only did this company fail to take a reasonable standard of care, but they jeopardized our safety. My husband posted a review and they had the audacity to reply that we should be more patient with them? Wow.
Look no further than Rock Plumbing, Heating & Air. After having 2 other HVAC companies out to try and identify/fix what was causing our radiant heat boiler problems, Tyler walked in and detected it immediately. I WISH we had found him sooner, it ...would have saved us literally thousands of dollars and immense frustration. Tyler was extremely knowledgable, professional, courteous, and THOROUGH. He cleaned up the work area afterwards and was absolutely fantastic. I HIGHLY recommend both Tyler and Rock Plumbing, Heating & A/C - they're honest, very reasonable, and GREAT at what they do!
Excellent Customer Service provided by Tom W. and Rock Plumbing, Heating & Air Conditioning! Tom W. serviced our 2 hot water heaters along with regular maintenance checks on our two heating units in October. Tom W. also performed regular maintenance ...checks on our two ac units the previous month. I also had a great experience with Corbyn who installed a new water pressure regulator. in late September. Rock Plumbing, Heating & Air Conditioning keeps you informed so there is no guessing as to when a technician is going to show up or if there is a delay. And you will also know who is going to show up as a photo is emailed or texted. Work performed is thorough, and I had all my questions answered. And service continues with a follow up as to my experience. I highly recommend this outstanding company!
Tom W did a great job. Very professional and friendly. I would definitely use them again.
Remember when customer service used to be King? It still is at Rock Plumbing, Heating & Air. We have used this company for 5 years and we never had a bad experience. Their customer service people and technicians are always excellent! They call and text ...you when the technician is on the way, let you know about potential delays, follow up to see how the service was immediately, make great recommendations, and more. They offer a fair priced service package, always seem to have all the parts needed to fix something, and call you when it is time to schedule your next service for your air conditioner or heater. When we first used them a few years ago the owner was still doing all the service calls himself, now they have several employees and have grown into a larger business - yet they NEVER lost their customer first attitude. Their pricing is fair, the technicians are top notch and have never tried to push a service we did not need, are always on time and are able to fix everything, and don’t charge you if something goes wrong that they consider their fault. We only had something minor go wrong once, sediment got stuck in a valve after our water heater was flushed and they came back the next day and fixed it all free of charge - no questions asked. I wish every company I hire was as good, honest, fairly priced and communicative as Rock Plumbing, Heating and Air...my life would be a lot easier when it comes to contractors. BTW, I am a real customer and I usually don’t write glowing reviews since most companies these days can care less about retaining anyone’s service, but not these guys. So if you are wondering who to hire, its a no brainer...hire these guys!
Rock Heating was great. Very honest and upfront. took care of our heating issue quickly and completely. thanks
Zach came out to do my furnace maintenance and did a great job of explaining everything to me in layman's terms. Gave great advice on the future of my system and next steps. This is 3 times I've had to use Rock Plumbing, Heating & Air Conditioning and ...they have been fantastic everytime!! Highly recommend! Thanks again Zach!!