Our Most Recent Service Reviews
We used this company to evaluate the condition of our humidifier as it has not worked since we moved in. Landon was very professional and provided us with all of the information that we needed to make a decision whether to repair or replace it without ...adding any pressure to the mix. He was on time, courteous and even gave me some HVAC career information so that I can pass along to my son. Landon will be returning to install our new humidifier on Monday. I am happy we are using Rock Plumbing, Heating & Air Conditioning and the membership they offer is a smart choice.
After a pipe burst and our basement flooded, Keith was on time and quickly helped us repair the pipe. He was very professional and we appreciated all of his help! We will be keeping Rock Plumpings number for future issues we may have!
We recently had Keith S. out to perform multiple plumbing repairs. Our experience with Keith and Rock in general has been fantastic. Their communication and professionalism is excellent. Keith was able to resolve our issues quickly and with little ...disruption which is significant given that my wife and I are both working from home during this pandemic. Overall we couldn't have asked for better service.
Great communication and great service. But they are outrageously expensive. We had a $36 solenoid valve that took 45 minutes to replace and was charged $328 plus a $99 service fee. If I would have known it was the valve, I could have done it myself. It's ...that easy. So if you want to pay for great service and communication, Rock is your company. But there are other companies that can do just as good of a job for far less.
We called mid afternoon on a very snowy and cold day when our heat suddenly stopped working. They were at our house in just a few hours! Zach was the technician that came out and we were so impressed! We are young, first time home owners and he spent an ...hour in the basement with my husband and talked him through everything he was doing while explaining how our furnace worked. Once he repaired the problem, he came upstairs and gave our family a tutorial on how to program our thermostat exactly how we wanted it! He was very friendly, professional, knowledgeable and we will definitely be using this company in the future and referring them to everyone we know.
Called on a Saturday. Talked to a human (which is always nice), who told me someone would be there in 1.5 hours. Keith S. Should up on time and was professional, precise in his trade, and easy to talk with. Good job guys !
Paul Kaptain showed up on time even on a short notice and after the initial inspection assured me that it should not be a big problem which relieved me a lot. Paul explained things very well as he was working through it and gave me estimates of the job ...he was going to perform .. I am very happy with the service and I would always call Rock Plumbing for my HVAC needs.
Very professional and on time. No pushing for sales or wanting extra money for services. Zack and Rob were professional, honest and did a wonderful job explaining things and answered all the questions thoroughly. Very impressed from the initial phone set ...up to service. Great job overall.
Rock pluming has been super responsive and speedy. Devon and Zach did an awesome job installing our whole house humidifier and I really appreciate how quickly everyone was able to address my questions after the install.